Privacy Policy

What we collect

• Account: your email, name, and a scrambled (hashed) password, or your Google or Discord account ID if you sign in with one.
• Orders and billing: your plans, orders and invoices. Card details go straight to Stripe; we never see or store them.
• Your servers: settings, files you upload, worlds, console output and backups, plus the IP addresses of players connecting to them, which pass through our servers.
• Support: chat messages, tickets and emails you send us.
• Technical: IP address, browser and device details, and logs of requests and errors, used to keep the service running and secure.

How we use it

• To create your account, set up and run your servers, and sign you into the control panel.
• To take payments, send receipts, and handle refunds and renewals.
• To answer support requests and send service emails, such as sign-up confirmations, password resets and billing notices.
• To prevent abuse and fraud and keep our network secure.

We only send marketing emails if you've opted in, and every one has an unsubscribe link.

Who we share it with

Only the service providers that help us run Mpire Hosting, each for its own part:

• Stripe (payments), Vercel (website hosting), Neon (database), Resend (email), Cloudflare (DNS and network protection).
• Google and Discord, only if you choose to sign in with them.
• The data centers that host game servers, such as Hetzner.

We also share information when the law requires it, or to protect our customers or services from harm. Support chat runs on our own servers.

Cookies

We use only the cookies the site needs to work, like keeping you signed in and protecting forms. We don't use advertising or cross-site tracking cookies.

How long we keep it

• Account details: while your account is open, and deleted when you ask us to close it.
• Server files and backups: deleted 7 days after a server's service ends.
• Billing records: kept as long as tax and accounting law requires.
• Logs: kept for a limited time for security and troubleshooting.

Your choices and rights

You can ask for a copy of your data, have it corrected, or have your account and data deleted. Depending on where you live (for example under GDPR or California law), you may have further rights, such as objecting to some uses. Email support@mpire-hosting.com from your account's email and we'll respond within 30 days.

Security

Connections are encrypted with HTTPS, passwords are hashed, and stored API keys are encrypted. No service is perfectly secure, so if we learn of a breach that affects you, we'll tell you promptly.

Children

Mpire Hosting isn't for children under 13. If you believe a child under 13 has created an account, contact us and we'll delete it.

International transfers

Our providers may store data in the United States, the European Union and other countries. Where required, they use safeguards such as standard contractual clauses.

Changes and contact

If we change this policy in a way that matters, we'll email you before it takes effect. Questions? Email support@mpire-hosting.com or open a ticket.